Higiene is a comb that is not only designed to make the consumer's job easier, but is also hygienically recommended by professionals.

The mechanism is designed for long-term use and tested for thousands of twists to ensure durability.

Yes! It works well on straight, wavy, curly, and even thick hair, making detangling smooth and pain-free.

Very easy! Simply twist the handle to retract the bristles and then remove the trapped hair in seconds.

Order processing time

• All orders are processed within 2 business days after payment confirmation (excluding weekends and public holidays).
• If we experience a high volume of orders or if there are delays due to stock availability, we will notify you by email.

Shipping time

• Standard delivery takes approximately 7 business days after order processing.
• Delivery times may vary depending on the destination country and external factors (customs clearance, courier delays, etc.).

Shipping confirmation & tracking

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available).

Shipping rates

• Shipping costs are calculated at checkout and may vary depending on your location and the size/weight of your order.

Delays & responsibility

• We are not responsible for shipping delays caused by the carrier, customs clearance, or events outside our control (such as strikes, weather conditions, or force majeure).
• However, we will assist you in tracking your package and resolving any issues with the courier.

International shipping

• We ship worldwide. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the customer’s responsibility.
• Please check your local customs regulations before placing an order.

Wrong address disclaimer

Customers are responsible for providing the correct shipping address. Orders shipped to an incorrect or incomplete address provided by the customer cannot be refunded.

Lost or damaged packages

If your package is lost or arrives damaged, please contact us on tiktok: @higiene.official within 7 days of delivery.

We will open an investigation with the carrier and, if confirmed, arrange a replacement or refund.

Refund policy

Return period
You have 14 calendar days from the date you receive your order to request a return.

Return conditions

• The item must be in the same condition as received: unused, unwashed, with tags, and in its original packaging.
• Proof of purchase or order confirmation is required.
• Items that do not meet these conditions will not be accepted.

How to request a return

1. Contact us on tiktok: @higiene.official with your order number.
2. We will provide you with the return address and, if applicable, a return shipping label.
3. Items sent back without prior return authorization will not be accepted.

Return shipping costs

• Customers are responsible for return shipping costs, unless the return is due to our error (wrong item sent, defective, or damaged product).
• In such cases, we will cover the return shipping expenses.

Non-returnable items
We cannot accept returns for the following:

• Customized or made-to-order products.
• Perishable goods (food, flowers, plants).
• Personal care items, cosmetics, or hygiene products once opened.
• Hazardous materials, flammable liquids, or gases.
• Gift cards and discounted/sale items.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection.
• If approved, your refund will be processed to your original payment method within up to 10 business days.
• The time for the refund to appear in your account depends on your bank or card issuer.
• If more than 15 business days have passed since your refund was approved and you have not received it, please contact us on tiktok: @higiene.official